Employment Opportunities

Join us as we continue to grow and redefine Internet in rural communities.

At Wilkes Communications, you’ll find associates united by a single purpose: to provide excellence in customer service and add value to the lives of our customers and the communities we serve.

Current Job Postings

Reports to: Marketing Manager

 

I.  PURPOSE OF POSITION:

 

Communicates with customers to create public awareness of services and to generate new business.  Drafts, develops, and executes marketing plans and strategies.  Work with staff on projects directed at maximizing company profits and developing sales strategies and marketing campaigns.  Maintains the company’s competitive position.

 

II.  ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Ensures attainment of company marketing objectives and competitive position by deploying marketing plans and strategies for new and existing services and products. Implements strategies in accordance with company objectives.
  • Assist with maintaining WTMC websites and working with contractors for web development. Including creation and updating of content for WTMC websites.
  • Creating content for social media platforms including Blog content. Develop and maintain a positive voice for all brands across media platforms, engaging followers.
  • Assist with design and layout of company’s newsletter, B2B magazine, e-newsletter, support materials such as forms, bill inserts, stationery and etc.
  • Prepare and deliver promotional presentations.
  • Work with Production Studio staff and Marketing Support staff to ensure project expectations are met and relevant project information is distributed effectively across the organization.
  • Manage phone book directory publications and all according to files and deadlines.
  • Conduct market research and analyze results to guide marketing strategies.
  • Maintain market statistics regarding marketing objectives and campaigns.
  • Performs all other related duties as assigned by management.

 

 

III.  JOB KNOWLEDGE, SKILLS, AND ABILITIES:

 

  • Associates degree in Marketing, Communications or relevant field or equivalent experience required, plus two to three years in creative design, marketing and/or public relations.
  • Working knowledge of Microsoft suite, Adobe suite, and Google applications.
  • Ability to switch between administrative and creative tasks.
  • Working knowledge of basic design principles and online media creation and engagement.
  • Knowledge of telecommunications technology, products, and services preferred.
  • Excellent skills in maintaining positive relationships with internal and external customers, including verbal communication and strong presentation skills.
  • Skill in accurately interpreting marketing trends.
  • Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
  • Ability to organize and prioritize multiple work assignments and make sound decisions using the information at hand.

 

IV.  WORKING CONDITIONS:

 

  • Some traveling during the day will be required and may include driving company vehicles; overnight stays also are required from time to time.
  • Employee must exercise tact and patience in resolving demands and complaints concerning all issues.
  • The work described above includes the overall function of the job but is not considered a detailed description of every duty of the employee.

 

V.  AUTHORITY:

 

  • Individual initiative and decisions are required in carrying out daily duties.
  • Individual judgment must be used in responding to inquiries.

______

The work described above includes the overall function of the job but is not considered a detailed description of each individual duty of the employee.

This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Anyone wishing to apply should e-mail your name and qualifications to:

 

Reports to: Network Operations Manager

 

I.  PURPOSE OF POSITION

 

  • To ensure all aspects of day-to-day work, whether assigned or unassigned to various technicians, are properly completed. Duties will include, but are not limited to, confirming the accuracy of each service order, assignment of plant facilities, and maintaining accurate documentation.
  • Provide troubleshooting to restore service or assign and schedule various technicians as needed.
  • Efficient management of specific work areas to maximize technician productivity for accurate and on-time routing.

 

 

II.  ESSENTIAL DUTIES & RESPONSIBILITIES

 

Primary Job Duties & Responsibilities

  • Responsible for the completion of work orders, trouble tickets, and NC811 locate requests.  This will include creating and signing off of troubles and locates, determining line route and plant facility assignment of new service locations, provisioning of network equipment, and support of each service in their respective operating system.
  • Provision and troubleshoot CPE in various network management systems/software.
  • Ensure all locate requests for NC811 service are completed, properly coded, and signed off in the Positive Response Database meeting work deadlines and in compliance with North Carolina state law.
  • Performs data and switch modifications in connection with activation, suspension, and re-establishment of services.
  • Use troubleshooting skills to assist customers with Internet browser software, digital video, computer/networking and residential wiring and to provide technical support to customers on set-up and use of equipment and services.
  • Provide various technicians with accurate routing to appropriate areas in order to maximize efficiency.
  • Assignment of various technicians’ duties and schedules on a daily basis.
  • Maintain accurate records of all subscriber record changes, line route changes, and troubles completed by various technicians.
  • Maintain communication with various stakeholders (technicians, sales, and support reps, customers, etc.) in regard to pending service orders, troubles, or mass outages.
  • Acts upon direct instruction without continuous supervision.
  • Work is structured to allow the employee to proceed with duties, working within company policies and practices.

 

 

Periodic Job Duties

  • Provide assistance to other departments (Engineering, Central Office, Sales, etc.)
  • Prepare various reports.
  • Work with cut-over crews to perform line modifications, copper to fiber conversions, etc.
  • Perform other duties as directed by management.

 

 

III.  JOB KNOWLEDGE, EXPERIENCE, AND TRAINING:

 

  • Preferred two-year Associate’s Degree in a technical or business-related field.
  • Experience in office environment preferred.
  • Ability to learn job duties by observation and through the training given by employees in specific work areas.
  • Must possess excellent administrative and organizational skills
  • Computer and typing skills are required, with proficiency in word processing and spreadsheets.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
  • Ability to effectively present information and respond to questions from groups of managers, technicians, customers, and the general public.
  • Knowledge of communication systems operation, including installation, troubleshooting, and network design is preferred.
  • Knowledge of company products and services.

 

 

IV.  EQUIPMENT

 

Equipment and/or tools used to perform job functions

  • Computer & Printer
  • Telephone and voice mail system
  • Copier / Fax Machine

 

 

V.  PHYSICAL REQUIREMENTS & WORKING CONDITIONS

 

  • Work is in a controlled office environment.
  • Long periods of sitting at a workstation.
  • A minimal amount of lifting, pushing/pulling, and carrying.
  • Occasional walking, stooping, standing, bending, and reaching above the head.
  • Good eyesight to read computer screen and various reports
  • Hearing ability to communicate with employees and business contacts.

 

 

 

VI.  OTHER REQUIREMENTS:

 

  • Ability to perform independently and positively in a fast-paced and changing work environment.
  • Receiving trouble reports can sometimes require working with an irate customer.  Tact and patience are required to project a good company image.  A good telephone personality is essential.
  • A large portion of employees’ time is given to processing trouble reports and plant record data…..accuracy is required.
  • Must develop a good working relationship with all personnel in the various departments to ensure the timely completion of work requirements for customer satisfaction.
  • If needed, would work with temporary personnel for assistance in maintaining the trouble report system and ensuring the satisfactory performance of those assigned duties.
  • Attention to detail, excellent attendance, and flexibility to work overtime or a varying schedule is a requirement.
  • Follow company policies and procedures.
  • Safety practices and guidelines must be understood and followed at all times.

Anyone wishing to apply should e-mail your name and qualifications to:

 



Wilkes Communications is committed to providing equal employment opportunities to all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, pregnancy, veteran status, disability, age, marital status, familial status, genetic information membership or activity in local human rights commission, or status with regard to public assistance, or other status protected by local or national law. Wilkes Communications will not tolerate unlawful discrimination in any employment practices including, but not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. Wilkes Communications provides reasonable accommodation to applicants and employees with disabilities.