Maintenance Services


Wilkes Communications will provide telephone service from our office to the point of entry at your premises.  Wilkes Communications is responsible for all related repair issues in that connection. Inside wiring and/or jacks are the responsibility of the customer.

WireGuard - $2.45
WireGuard is a plan that covers the repair and/or replacement of faulty standard inside wiring and/or modular jacks resulting from normal wear and tear, deterioration and damage. It also covers the service charges (for a Wilkes Communications technician to come to your premises and diagnose the problem) if the problem is found in your standard inside wiring and/or modular jack. WireGuard does not cover a Service Call charge in the event your trouble is found to be in your telephone, computer or television equipment. WireGuard is available to residential and business customers, with a per line monthly rate.

WireGuard Plus - $5.00
WireGuard Plus is a protection plan for High Speed Internet customers. With this plan you not only receive the standard WireGuard protection, Wilkes Communications will replace the customer's defective High Speed modem (received from Wilkes Communications) free of charge. WireGuard Plus is available to residential and business customers, with a per line monthly rate.

NetGuard - $1.00
NetGuard - is a protection plan for Wireless Home Networking customers. With this plan Wilkes Communications will replace the customer's defective wireless router (received from Wilkes Communications) free of charge. Note: NetGuard is conditional upon the purchase of WireGuard Plus. NetGuard is available to residential and business customers, with a per line monthly rate.

SecureGuard - $9.00
Receive a lifetime warranty on all equipment, labor and service charges on your Wilkes Communications monitored Security System for as long as you pay the monthly fee. Never pay expensive and unexpected equipment and service charges again.

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